Terms And Conditions

These Terms and Conditions form an agreement between you, the website user, and selfpublishingbook.co.uk.

These Terms and Conditions govern your use of our website, selfpublishingbook.co.uk. They work alongside our Privacy Policy, which explains how we collect, protect, and use information obtained through our website.

In this agreement, ‘we,’ ‘us,’ ‘our,’ and ‘agreement’ refer to selfpublishingbook.co.uk, while ‘you,’ ‘user,’ or ‘yours’ refer to anyone visiting selfpublishingbook.co.uk.

We encourage you to carefully read and agree to these terms before using our service. If you do not agree with these terms, please do not use our service. If you have any concerns or questions, contact us at info@selfpublishingbook.co.uk, and we will work to find a suitable solution. These Terms and Conditions apply to all visitors of selfpublishingbook.co.uk who wish to access our services.

By accepting the terms of this agreement, you may subscribe to receive newsletters, marketing materials, promotional offers, or other information via email. If you wish to unsubscribe from any communications, please email us at info@selfpublishingbook.co.uk.

When subscribing to our services, selfpublishingbook.co.uk may require certain details, including personal information and credit or debit card details. It is important to ensure the information you provide is accurate and complete.

selfpublishingbook.co.uk may use third-party payment service providers to process payments. By providing your information to us, you agree to share the necessary information with these payment processors.

selfpublishingbook.co.uk reserves the right to refuse or cancel any order at any time due to service unavailability, pricing errors, or other mistakes in the order process. We may also refuse or cancel orders if fraudulent or unauthorised activities are detected.

selfpublishingbook.co.uk may run online contests and promotions. The terms and conditions of these may differ from those in this agreement. We advise users to carefully review the specific terms of each promotion. In case of any conflict between the promotion rules and this agreement, this agreement will prevail.

Due to the nature of the products we produce, we do not accept returns on fulfilled orders. However, if changes are needed to meet quality standards, such as editing and proofreading services, we have a revision process to assist customers and prioritise their satisfaction.

If the fulfilled product does not meet the specified requirements stated at the time of order, we will conduct a thorough internal review and either revise or recreate the content at no extra cost.

Each package has its own revision policy, as described in the service description. We offer revisions within 5 to 10 days after the order status changes to "Waiting for Customer Approval" in our Order Management Platform. The revision period depends on the chosen package.

Revisions apply once the order has been presented for review and the status is updated to "Waiting for Customer Approval." Customers can request revisions by directly contacting their assigned Project Manager via email, ensuring the original requirements have been met.

Customers may make personal changes to the content they receive from us after the order has been fulfilled but before publishing. The content is delivered in Word format, and customers retain the rights to it.

Refunds at selfpublishingbook.co.uk are handled on a case-by-case basis. We take every measure to ensure our clients' needs are effectively addressed. Our teams will work with you to resolve any issues to the best of our ability. Conditions for a refund may include, but are not limited to, the following clauses:

Minor Errors or Technicalities: Refunds will not be issued for late or delayed delivery resulting from minor errors or technical issues like grammatical errors, typing errors, word count compensation, or the addition of references.

Client-Related Delays: We cannot be held responsible for delays caused by clients, and refunds will not be provided in such cases.

Low Word Count: Refunds will not be accepted solely based on low word count.

Lack of Concern Submission: Refunds will not be accepted if the client has not submitted a concern regarding the delivered work.

Additional Requirements or Unreasonable Demands: If delays occur due to the client's addition of new requirements or unreasonable demands not communicated at the time of order, refunds will not be accepted.

Exclusion of Tips: No refund claim will be accepted for tips provided to our writers or team members.

• Before Work Starts: If the client requests a refund before our writers and editors have started the project, they may do so within one business day after placing the order. The request must be made in writing via email.
• After Work Starts: Refund claims made after the project has started will only be considered if the client has used at least three revisions. In such cases, a partial refund may be issued to fairly compensate our internal teams.

At selfpublishingbook.co.uk, we guarantee on-time deliveries. However, if a project is not delivered on time due to unforeseen reasons and the client has made at least three attempts to contact our service, a 50% refund will be processed. The client must provide documented evidence that the late delivery was due to our fault.

• Client-Related Delays: Refunds for late deliveries will not be provided if the delay is caused by a fault at the client's end.
• Mutual Agreement: All refund cases will be settled through mutual agreement between the client and selfpublishingbook.co.uk.
• Partial Refunds: In certain cases, partial refunds or future discounts may be offered as compensation.

We are dedicated to ensuring that our clients receive high-quality work that meets their goals. We encourage clients to provide feedback, and we will reassign or rewrite the work to achieve complete satisfaction. However, a refund request will only be accepted if the client has requested at least three documented revisions and communicated concerns to our support/project management team on at least three occasions within two weeks.

During pre-sales or post-sales stages, all ongoing communication, progress updates, and delivery-related matters should take place through our project management online tool, official email, or by calling the assigned numbers. Please be cautious of any calls or emails from random numbers or email addresses claiming to be associated with our company. selfpublishingbook.co.uk will not be responsible for any scams or fraudulent activities from such sources.

All content on our website, including descriptions, images, and text, is the exclusive property of selfpublishingbook.co.uk. The website content may not be used without prior written permission. Users are prohibited from distributing, altering, transferring, downloading, or reposting any website content, in whole or in part, for commercial purposes or personal gain without explicit consent.

Users are required to adhere to the following restrictions when using the services provided by selfpublishingbook.co.uk

• Users must not engage in activities that violate international or national regulations.
• Users must not exploit or harm children or minors by exposing them to inappropriate content.
• Users must not transfer, send, or secure unsolicited advertisement or promotional material, such as junk mail or spam.
• Users must not impersonate individuals, organisations, company employees, or any other individuals.
• Users must not infringe upon the rights of others.
• Users must not engage in threatening, fraudulent, illegal, harmful, or associated activities.
• Users must not prevent others from accessing or connecting with selfpublishingbook.co.uk.
• Users must not engage in activities that may offend or harm selfpublishingbook.co.uk, its services, or its users.
• Users must not engage in activities that may expose selfpublishingbook.co.uk to liability.
• Users are prohibited from using robots, spiders, or any other automatic devices or processes to access, copy, or monitor selfpublishingbook.co.uk website content.
• Users are prohibited from using any device, software program, or tool that hinders selfpublishingbook.co.uk from providing its full range of services.
• Users are prohibited from introducing viruses, Trojan horses, worms, logic bombs, or any other materials that aim to harm or disrupt the operations of selfpublishingbook.co.uk.
• Users are prohibited from attempting to gain unauthorised access to any part of selfpublishingbook.co.uk, including its servers, computers, or databases.
• Users are prohibited from conducting denial-of-service attacks or distributed denial-of-service attacks.
• Users are prohibited from submitting false low ratings for the company.
• Users are prohibited from damaging selfpublishingbook.co.uk reputation through falsified ratings or claims.
• Users are prohibited from interfering with the normal operations of selfpublishingbook.co.uk.

To monitor and analyse the performance of SelfPublishingBook.co.uk, third-party service providers, including but not limited to Google Analytics, may be employed.

selfpublishingbook.co.uk services are exclusively provided to individuals who have reached the legal age as determined by their state of residence. By using our services, you confirm that you meet the minimum age of consent required by your state and possess the full capacity to enter into this agreement. If you do not meet the age of consent, you are prohibited from using our services.

All content provided by users remains their intellectual property. The content, features, services, and functionality displayed on selfpublishingbook.co.uk website are the intellectual property of the service and its licensors. selfpublishingbook.co.uk is protected by copyright, trademark, and other national and international laws. Users are not permitted to use our services without obtaining written consent from us.

At selfpublishingbook.co.uk, we respect the rights of intellectual property owners. We take copyright infringement seriously and will remove or disable access to any infringing material posted by our clients, users, or authors. In the event of an infringement, we may temporarily or permanently suspend the account of the offending user.

If you believe that your copyrighted work has been used in a way that infringes upon your rights, please contact us immediately. The following information must be provided:

• A description of the work claimed to be infringed
• The material believed to be infringing and a link to the original work
• Proof of the owner or authorisation of the owner
• Proof of exclusive right to the material in question
• Contact details, including address, email, and phone number

By using our services, you agree to indemnify and hold harmless selfpublishingbook.co.uk, its parent companies, and any associated affiliates, as well as their employees and managers, from and against any losses, liabilities, damages, costs, and expenses, including legal fees, arising from or related to your use of our services, including but not limited to:

• Violation of the rights of others
• Any damage caused to a third party or property
• Failure to provide accurate and truthful information during the registration process
• selfpublishingbook.co.uk will be entitled to assume exclusive defence and control of any such matter. If this occurs, you will assist and cooperate with us in asserting available defences.

selfpublishingbook.co.uk reserves the right to terminate or suspend your account and access to our services without prior notice, particularly if you violate any provisions of this agreement. Additionally, any and all provisions of this agreement that should survive termination will continue to remain in effect.

If you wish to terminate your account, simply discontinue the use of our services and notify us at info@selfpublishingbook.co.uk.

selfpublishingbook.co.uk reserves the right to modify this agreement or any of its terms at any time without prior notice. The revised agreement will be posted on our website with the new effective date. Continued use of our services after the posting of changes constitutes your acceptance of the updated terms.

The Terms and Conditions set forth in this agreement, as well as any disputes arising out of or related to this agreement, will be governed by and interpreted in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for any legal action or proceeding arising out of this agreement.

If any provision of this agreement is deemed unenforceable or invalid by a court of competent jurisdiction, such provision will be limited or eliminated to the minimum extent necessary so that the agreement remains in full force and effect.

The failure of selfpublishingbook.co.uk to exercise or enforce any right or provision of this agreement does not constitute a waiver of such right or provision. A waiver by selfpublishingbook.co.uk of any provision of this agreement will not be deemed a further or continuing waiver of such provision or any other provision.

These Terms and Conditions, along with the Privacy Policy, constitute the entire agreement between you and selfpublishingbook.co.uk regarding your use of our services. This agreement supersedes all prior or contemporaneous communications and proposals, whether oral, written, or electronic, between you and selfpublishingbook.co.uk.

If you have any questions or concerns regarding this agreement, please contact us at info@selfpublishingbook.co.uk.